Shipping is free to anywhere in Japan and USA. We ship from our warehouse, located in USA.
When shipping to Japan, we use the carrier USPS, which is transferred and handled by Japan yuu-bin once it is in Japan. Each order will have a tracking number, which will be notified by e-mail to you after your order ships.
On average it takes about 1~2 weeks to arrive from our warehouse to your home.
Limit for Nicotine Import to Japan
Please note, due to restrictions set by the Japanese Customs, you are only able to import up to 120mL of liquid at a time, per month. If your order exceeds this amount, we will notify you and you can either split the shipment (One will be delayed) or, we can issue a refund for what you do not like.
We have never had a package be confiscated by customs, as all of the products we are shipping to Japan are completely legal set by the laws of Japan. If for any reason, you receive a post card from customs, please notify our staff member via e-mail. Orders@hakumollc.com
We will help support to get the package released as soon as possible by providing necessary paperwork to get your products delivered to you.
We handle returns on a case by case basis for manufacturer defects.
Please contact email@example.com
We will respond within 24 hours in Japanese.